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    Kate Carnell

    March

    Australia’s small business ombudsman Bruce Billson hasn’t had Kate Carnell’s profile in the role.

    The shrinking small business ombudsman

    While politely ignoring Bruce Billson, the government is handing Craig Emerson more appointments than a bulk-billing doctor.

    • Myriam Robin

    June 2023

    Small business ombudsman Kate Carnell said parties are allowed to rehash policies.

    Liberals split with Peter Dutton on Voice

    Former Liberal leaders Mike Baird and Kate Carnell have described the proposal as a simple and straightforward proposal to recognise Indigenous Australians. 

    • Tom McIlroy

    July 2021

    Kate Carnell AO

    Can tech stop the NDIS cost blowout?

    Kate Carnell, AO, has joined the board of an online support services marketplace, which she says can help keep down costs in aged-care and disability sectors.

    • John Davidson

    March 2021

    Bruce Billson, the new small business ombudsman, in Melbourne on Friday. “It’s about what cash flow looks like and plans for growth.”

    Billson calls on APRA, ASIC to clarify lending rules

    Bank caution on business lending could be rectified if APRA and ASIC provided guidance that retail banking standards don’t need to be applied to SME loans, says the new small business ombudsman.

    • James Eyers
    Bruce Billson is already on a collision course with his former employer.

    Billson sees the light on franchisor penalties

    We promised to keep an eye on how the new ombudsman dealt with the many tricky policy areas likely to bring him into conflict with his former employer.

    • Myriam Robin
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    COSBOA chief executive Peter Strong: thrilled Bruce Billson is back

    COSBOA thrilled Bruce Billson’s back

    ‘We couldn’t really think of anyone else we’d rather in the role,’ says Peter Strong. Go figure.

    • Myriam Robin
    Kate Carnell believes many big businesses still don't want accountability on payment times.

    Stop the penalties for first tax offences: Kate Carnell

    The tax ombudsman says the Tax Office should permanently end its heavy-handed approach to debt collection from small businesses.

    • Tom McIlroy

    February 2021

    Former small business minister Bruce Billson was asked to accept a junior ministry when Malcolm Turnbull became leader in September - he declined and went to the backbench.

    Bruce Billson to replace Kate Carnell as Small Business Ombudsman

    The former minister was censured by Parliament for failing to declare an outside salary from the Franchise Council of Australia.

    • Tom McIlroy and Ronald Mizen
    Senator Deborah O’Neill will this week lob a private senators’ bill in an attempt to reform franchising.

    Private bill proposes to lift penalties for franchise sector

    Labor senator Deborah O’Neill is pushing a private senators’ bill in an attempt to reform franchising.

    • Adele Ferguson
    One of the first vials of the AstraZeneca vaccine manufactured at Sequiris/CSL in Melbourne.

    Vaccine rollout contingencies ready to quash new clusters

    Health authorities would use vaccine stocks to “ring” new virus clusters or major outbreaks.

    • Tom McIlroy

    January 2021

    Small business ombudsman Kate Carnell, on holiday in Queensland, says the scaling back of JobKeeper payments may trigger a talent war.

    Small business nursing a new year hangover: Carnell

    With JobKeeper cut and a flare-up in coronavirus cases, the small business ombudsman warns many SMEs will struggle in 2021 amid bank conservatism and red tape.

    • James Eyers

    December 2020

    Kate Carnell said last summer's bushfires had bushed up the cost of insurer, leaving some small businesses on the 'brink of collapse'.

    Post-bushfire insurance crisis 'killing' businesses: Carnell

    Small Business Ombudsman Kate Carnell has called for government intervention in the insurance sector, saying many insurers have stopped covering small businesses for bushfires and other natural hazards. 

    • James Fernyhough
    Small Business Ombudsman Kate Carnell says the current arbitration processes for small business are a "total failure".

    'Failure': Small Business Ombudsman calls for arbitration reform

    The remit of the Federal Circuit Court should be expanded and arbitration processes streamlined to help small businesses, the Ombudsman says.

    • Finbar O'Mallon

    November 2020

    Assistant Treasurer Michael Sukkar announced the changes on Tuesday.

    Big businesses face new penalties for unfair contracts

    The long-awaited shake-up is aimed at stopping big companies from squeezing small business partners.

    • John Kehoe

    September 2020

     Kate Carnell: “We have to get the balance right by ensuring small businesses aren’t hit with rising costs and workers are no worse off.”

    Defer superannuation rise for two years: Kate Carnell

    The small business ombudsman says a two-year deferral and cuts to super taxes would help save jobs in the COVID-19 recession.

    • Tom McIlroy
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    Specialist lenders approved for the coronavirus SME loan program are charging credit card-style interest rates.

    SME corona-lenders charging 18pc and up

    Specialist lenders approved for the coronavirus SME loan program are charging credit card-style interest rates.

    • James Frost

    July 2020

    Small business ombudsman Kate Carnell said the inability to obtain adequate cover was forcing some small businesses to close.

    Insurers investigated over small business treatment

    The small business ombudsman will launch an inquiry into Australian insurers' treatment of small business, saying it has evidence they are ratcheting up premiums.

    • James Fernyhough
    AMP Capital boss Boe Pahari received counselling over remarks he made to a woman colleague in 2017, and the company reached a financial settlement with her.

    AMP faces probe on Pahari promotion, planner treatment

    Labor Senator Deborah O'Neill has lodged a formal request for an "immediate inquiry" into AMP's corporate culture.

    • Aleks Vickovich

    May 2020

    NAB's head of retail banking Rachel Slade is gearing up to check in with customers on payment holidays.

    Banks warned: Don't pull the plug too early

    Small business ombudsman Kate Carnell says banks need to remain flexible with struggling borrowers who may not recover until late 2021.

    • James Frost

    February 2020

    The Millennium Bug was going to cripple the world's computers - except that it didn't.

    The business growth fund with 'patient capital'

    The government, small business and the banks are backing a new business growth fund, which many warn could be counterproductive and unfair.

    • Jennifer Hewett